If for any reason you are not satisfied with any of our products, we will gladly accept your return under the following conditions.
Return request must be initiated within ten (10) Calendar days.
Shipping costs are non-refundable
Return shipping must be paid by the buyer and 5% stocking fee will be charged.
Exchange shipping must be paid by the seller.
Returns are only available on unopened packages.
All returns must be authorized by our returns department within ten (10) calendar days of receipt of the item(s). A Return Merchandise Authorization (RMA) number will be issued for all returns/exchanges. Please note, returns without an RMA will not be processed and will incur further delays. Once an RMA is issued, please attach it to the enclosed packing slip, print the shipping label that we will send to you, attach it to the box and drop it off at the nearest shipping center. Returned merchandise should include the packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 15 days from the date of return authorization. When returning an item to us for exchange please make sure the item is in its original condition with all original accessories and packaged with its original box otherwise the exchange may be refused or value for missing items may be deducted. The mailing address will be provided to you by email after submitting the application.
For the exchange merchandise,we ship a new product with free shipping. The return shipping must be paid by the buyer.
Please allow 5 to 8 business days for the processing of your return.
Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time. We will initiate a refund to the payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 10-12 business days, depending on your card issuer’s policies. For Order Refund inquiries, please email firstname.lastname@example.org. You may also call +(1)(951)7959090. We are available 24/7.